Mikal E. Belicove

Tag: Customer Service

  • How Secure Package Delivery Can Raise Customer Satisfaction

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    mikal
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    Having packagesshipped and left at your customer’s front door comes with many logistical problems, from missed deliveries to address mix-ups and stolen or weather-damaged documents and merchandise. To solve such problems and improve customer satisfaction, Amazon has joined with the U.S. Postal Service and several large retailers in instituting a secure package delivery service that…

  • What a Trip to LAX Taught Me About Customer Service

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    mikal
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    There’s nothing like business travel to get you thinking about how to improve customer service. Here are my takeaways from a recent flight home to Orange County, Calif., from the East Coast. Whether you own a landscaping business or sandwich shop, maybe you can help turn my lemons into lemonade. Communicate issues early and often.…

  • Businesses Can’t Afford to Neglect Customer Service on Facebook

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    mikal
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    Your business’s Facebook Page is every bit as important as a face-to-face encounter with a customer. But some well-known retailers fail to provide adequate customer service online. STELLAService, a New York City-based firm that rates online retail businesses for their customer service, went undercover and posted service-related questions on 20 retailers’ Facebook walls or in the comments…

  • Why Savvy Businesses Field Customer Questions on Twitter

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    mikal
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    Here’s a problem that’s becoming more common all the time: You have a question about your cellular or Internet service, for example, so you call customer support only to be transferred twice and then put on hold — indefinitely. Your phone is pressed up to your ear and you’re wondering, what happened to responsive customer…

  • A Way to Win Back Online Customers

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    mikal
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    Online shoppers are fickle. Nearly anything can prompt them to abandon their shopping carts–sticker shock from shipping and handling fees, second thoughts about spending the money, an inkling that they can find a product cheaper elsewhere or simply a desire to sleep on it. Whatever the reason, you no longer need to sit back and…

  • Social Care: Managing Customer Service via a Facebook Page

    Social Care: Managing Customer Service via a Facebook Page

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    mikal
    in

    If your company or brand has a Facebook page, whether you like it or not, you now have a new customer service platform. Customers will flock to your Facebook page not only to become faithful fans, but also to access support, ask questions and (unfortunately) post complaints. According to the 2009 Cone Consumer New Media…