Mikal E. Belicove

Tag: Social Care

  • Social Care: Managing Customer Service via a Facebook Page

    Social Care: Managing Customer Service via a Facebook Page

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    If your company or brand has a Facebook page, whether you like it or not, you now have a new customer service platform. Customers will flock to your Facebook page not only to become faithful fans, but also to access support, ask questions and (unfortunately) post complaints. According to the 2009 Cone Consumer New Media…