Tag: STELLAService
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Businesses Can’t Afford to Neglect Customer Service on Facebook
Your business’s Facebook Page is every bit as important as a face-to-face encounter with a customer. But some well-known retailers fail to provide adequate customer service online. STELLAService, a New York City-based firm that rates online retail businesses for their customer service, went undercover and posted service-related questions on 20 retailers’ Facebook walls or in the comments…