Tag: Trust
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A Matter of Online Trust: Give customers a reason to trust you over the other guy
Brick-and-mortar sells. Your customers can see it, touch it and drive to it. Upon entering, they can look around and then look you and your colleagues in the eye and gauge your trustworthiness. On the web, however, most companies–especially startups with no track record–are suspect until they prove themselves dependable. Rather than take a chance…